Remote Assistance from our engineers:
If an engineer needs to remotely connect to your IPTV box to assist with a problem you will be asked to launch the TeamViewer app. Unless changed by yourself, the TeamViewer app can be launched quickly by pressing the ‘blue' button on your remote control.
The following screen will be displayed.
1. tell the engineer the 9 digit ‘Your ID' code.
The engineer will then connect to your IPTV box.
2. use the right arrow key and the ‘OK' button on the remote control to accept the connection from the engineer.
The engineer should now be connected. He will now have visibility of your TV screen.